My50 Responsible Gaming — Play Smart, Play Healthy
My50 believes that online entertainment should be enjoyed in a healthy and controlled manner. This page provides guidelines, warning signs, and self-control tools to help you play in a balanced and responsible way.
My50's Commitment to Responsible Gaming
At my50, we take our responsibility as an online entertainment platform provider in Malaysia seriously. While we offer a wide range of games and betting options for entertainment, we recognise that these activities can carry risks when not approached with proper controls. That is why responsible gaming is not merely a legal requirement — it is a core value we stand by.
The my50 platform is designed not just to deliver an enjoyable experience, but also to ensure users always have access to the information and tools they need to stay within healthy limits. Gaming should be a source of entertainment, not stress or financial hardship.
We encourage all users to set clear limits before starting a gaming session and to always stop once those limits are reached, regardless of how the game is going at the time.
Recognise the Signs of Risky Behaviour
Recognising the early warning signs is the first step to staying in control. If you notice any of the following patterns in yourself or someone close to you, it may be a sign that help is needed.
Using money set aside for daily necessities such as rent, food, or bills for betting purposes is a serious warning sign that requires immediate attention.
Continuing to play in hopes of recovering money you have already lost is a dangerous pattern. Every gaming session is independent and has no bearing on previous ones.
Playing well beyond your intended time, neglecting work, family, or social responsibilities, or frequently gaming late into the night to the point of disrupting your sleep are all red flags.
Using gaming as an escape from stress, anxiety, depression, or personal problems — rather than purely for entertainment — can make things worse in the long run.
Hiding your gaming habits from family or friends, or lying about how much money you've spent, are clear signs that your relationship with gaming is no longer healthy.
Repeatedly trying to stop or cut back on gaming without success is a sign of dependency that requires professional support — not just personal willpower.
Self-Control Tools Available to You
My50 provides several mechanisms to help users better manage their gaming activity. These tools are designed to empower you — not as a penalty, but as support for your own informed decisions.
Daily and Weekly Deposit Limits
You can contact the my50 support team at [email protected] to request a daily or weekly deposit limit on your account. Once a limit is set, it cannot be increased immediately — there is a waiting period to protect you from impulsive decisions.
Cooling-Off Period
If you feel you need a break from the platform, you can request a temporary time-out — whether for a few days or a few weeks. During this period, you will be unable to log in or make any transactions. This gives you the space to reassess your gaming habits without any pressure.
Self-Exclusion
For those who need a more serious step, self-exclusion allows you to close your my50 account for an extended period. Contact [email protected] and our team will guide you through the process promptly and without unnecessary questions. Your decision is fully respected.
Practical Tips: Set Time and Budget Limits
Good budget and time management is the foundation of a healthy gaming experience. Here are some practical tips that my50 recommends to all users:
- Decide on a budget before you play: Decide on a maximum amount in MYR (RM) you are willing to spend before starting a session, and stick to that limit without exception.
- Set time limits: Use your phone's timer or reminders to keep gaming sessions to a reasonable length — for example, no more than one hour at a time.
- Don't play when stressed: Avoid making betting decisions when you are emotionally unstable, overly fatigued, or under the influence of alcohol.
- Take regular breaks: Every 30 minutes, pause, get up, and step away from the screen. This helps you reassess the situation more objectively.
- Losses are an entertainment cost: Think of money spent on gaming as an entertainment expense — just like a cinema ticket or a meal out. Never treat it as an investment or a source of income.
- Don't borrow to play: Never borrow money, use credit, or sell assets to fund your gaming.
Online gaming is entertainment, not a way to solve financial problems. If you find yourself playing in hopes of turning your financial situation around, it's time to stop and seek help.
Minor Protection
My50 strictly prohibits use of the platform by individuals under the age of 18. Account registration requires age verification, and we reserve the right to request identification documents to confirm user eligibility at any time.
We understand that parents and guardians play a vital role in protecting children from online gambling content. Here are some steps you can take:
- Ensure that devices used by children have active parental control software enabled.
- Never share your my50 login credentials with anyone, including family members.
- Log out of your account after every session, especially if the device is shared.
- Have open and honest conversations with your children about the risks of online gambling.
If you suspect that someone under the age of 18 has accessed your my50 account, please contact our support team at [email protected] immediately.
The my50 platform is for adult users only. Any attempt to register or use the platform by individuals under 18 is a violation of our terms of use and will result in immediate account closure.
Get Help When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with a gambling problem, professional support resources are available in Malaysia. The most important first step is acknowledging that a problem exists and being willing to seek help.
My50 encourages you to reach out to our support team first at [email protected] if you wish to activate self-control tools, request self-exclusion, or simply discuss the options available to you. We will respond promptly and with full respect for your decision.
There are also counselling and mental health support organisations in Malaysia that can help individuals and families affected by gambling problems. Don't hesitate to seek professional help — the sooner you act, the easier the recovery process will be.
Also check FAQ page us to learn more about how to use the self-control tools available on the my50 platform.
Email: [email protected]
Our team is ready to help you activate limits, cooling-off periods, or self-exclusion promptly and in full confidence.
FAQPlay Smart, Enjoy Responsibly
My50 is always in your corner — not just for entertainment, but to ensure your experience remains positive and responsible. Register or log in to access your self-control tools.