My50 Privacy Policy — How We Protect Your Data
This policy clearly outlines what information my50 collects, how it is used, and your rights as a user in Malaysia. Please read it in full before using our platform.
Information We Collect from Users
When you register and use the my50 platform, we collect several types of information to keep our services running safely and smoothly. This information is collected directly from you or automatically as you use the platform.
Account Information
During registration, we collect your username, email address, phone number, and date of birth. This information is used to verify your identity, manage your account, and confirm that you meet the minimum age requirement to use the platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the necessary details such as your bank account or eWallet holder name. We do not store credit or debit card numbers directly — all payment processing is handled through secure, registered payment processors.
Device & Browser Data
We automatically collect technical information when you visit the platform, including device type, operating system, browser type, screen resolution, IP address, and time zone. This information is used to optimise how the platform displays on your device and to detect any suspicious activity.
Usage Data
We record platform usage patterns such as pages visited, session duration, games or bets accessed, and login frequency. This data helps us improve the user experience and identify technical issues more quickly.
How Your Data Is Used
Account information is used to verify that you are a legitimate user and meet our eligibility requirements — including age verification and account verification before your first withdrawal is approved.
Payment details are used solely to process MYR deposits and withdrawals. All transactions are processed through secure, encrypted channels.
Usage data helps the my50 team understand how users interact with the platform so we can continuously improve navigation, loading speed, and the mobile experience.
Device and IP data are used to detect suspicious activity, unauthorised login attempts, and any patterns associated with fraud or multiple-account usage.
Your email and phone number are used to send important account notifications, transaction confirmations, and service updates. You will not receive any marketing emails without your consent.
When you contact my50 support, your account information is used to verify your identity and help resolve your query more quickly and accurately.
Cookies & Activity Tracking
The my50 platform uses cookies — small text files stored on your device — to enhance your experience and ensure the platform functions correctly. Cookies do not contain personal information that can be used to identify you directly.
Types of Cookies Used
- Session Cookies: Stored temporarily during your login session and deleted automatically when you log out or close your browser.
- Preference Cookies: We save your preferences such as display language and interface settings so you don't have to reconfigure them every time you log in.
- Analytical Cookies: We collect anonymised aggregate data on usage patterns to help us understand which parts of the platform are most frequently used.
- Security Cookies: Used to authenticate valid user sessions and protect against spoofing attacks.
You can set your browser to reject all cookies, but this may affect certain platform features such as staying logged in between sessions. Most modern browsers allow you to manage cookie settings in detail through the settings menu.
Data Storage & Security Measures
My50 takes the protection of all users' personal data seriously. All data transmitted between your device and our servers is secured using SSL (Secure Socket Layer) encryption, ensuring your information cannot be intercepted by unauthorised parties during transmission.
User data is stored on servers protected by strict access controls. Only authorised personnel who require access for operational or customer support purposes are permitted to view user data, and only to the extent necessary to complete the relevant task.
We retain user data for as long as an account remains active or as long as necessary to fulfil our legal obligations. If an account is closed at the user's request, personal data will be deleted within a reasonable timeframe, unless we are required by law to retain it for a longer period — for example, financial records for tax or anti-money laundering purposes.
Third-Party Sharing
My50 does not sell or rent users' personal data to any third party for marketing purposes. Data may be shared with third parties only in the following circumstances: trusted payment processors handling your MYR transactions, technical service providers assisting in platform operations (bound by confidentiality agreements), or when required by law or directive from a competent authority in Malaysia.
All communication between your device and the my50 platform is encrypted using SSL. You can verify this by checking the padlock icon in your browser's address bar while browsing my50.bet.
Your Rights as a my50 User
You may request a copy of the personal data we hold about you at any time. Send a written request to [email protected] and we will provide the information within a reasonable timeframe.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Log in to your account to update basic details, or contact support for changes that require verification.
You may request account closure and deletion of your personal data. Such requests will be processed subject to legal obligations regarding financial record retention. Contact [email protected] to initiate this process.
Changes to This Privacy Policy
My50 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform technology. Registered users will be notified of any material changes via email or in-platform notification.
The current effective date of this policy is 1 January 2026. Continued use of the my50 platform following any published changes will be considered acceptance of the updated policy. Check this page periodically for the latest version.
For any enquiries regarding this privacy policy or to exercise your rights, please contact us at [email protected]. Also check our FAQ page for more information.
Your Trust Is Our Priority
My50 is committed to protecting every user's privacy. Register today and enjoy an entertainment platform that is safe, transparent, and built for Malaysian users.